About us

We live in a world where the last best experience that anyone has anywhere, becomes the minimum expectation for the experience they want everywhere.

Our philosophy behind Intent AI is to reimagine the experience your customers have with your brand and then deliver that differentiated customer experience all the time across channels.

It is not about contact centers or about technology. It starts with “how do we leverage customer experience as a brand differentiator”.

With this philosophy, we developed our solution offerings of Intent Connect and Intent Agent to deliver that differentiated omnichannel experience for your customers. An experience that delivers personalized interaction every time and across all channels. Our endeavor is also to ensure that this differentiated experience comes to you at a lower cost per interaction.

In fact, we believe in our offering to the extent that we would like to offer this to your business in an outcome-based financial construct. What that means is – there is no license fee, there is no upfront implementation fee i.e. there are no gimmicks. We deploy the solution for you, we operate it for you and we get paid only on successful interactions, period.

We are Intent AI – Driven by Customer Intent, Powered by AI.

Joe Petrone, CEO